FAQ'S

Can I buy your yarn in person?

Yarn Therapy is delighted to be found on the shelves in select yarn stores. Check out the Stockists page for your nearest store. You might also like to check out the Events page for when Yarn Therapy pays a visit to a yarn market near you!

 

Can I visit the Yarn Therapy Studio?

I am working towards opening up the studio to the public. Once it’s open, I’ll be sure to add the details here, as well as announce it in the newsletter. (Sign up below!)

 

Do you ship outside New Zealand?

Yes! Yarn Therapy happily ships worldwide.

 

I live overseas, can you tell me how much shipping will cost?

To check the cost of shipping, go to 'Edit Cart' and use the shipping rates calculator that is located at the bottom of the page.

 

How will my order be shipped?

Every order is packaged safely and lovingly in waterproof, strong mailing bags, that are compostable and fully recycled.

Orders are shipped via Post Haste within New Zealand, and NZ Courier post internationally. New Zealand shipping comes with full tracking.

For International customers shipping does not come with tracking. If you would like to have your parcel shipped with tracking, please get in touch for the relevant shipping rates.

 Yarn Therapy is not responsible for any customs and duties payable upon arrival into your country.

 

How long will my order take to arrive?

(Please note custom orders are subject to longer processing times!)

 I aim to have your yarn packaged and on its way to you within 2 business days of your order.

New Zealand customers should receive their parcels between 2-7 business days after shipping.

International customers should expect parcels to arrive within 2-3 weeks.

 

The yarn I received isn’t what I thought it would be from the picture. Can I return it?

Unfortunately, not everyone’s monitor shows colour the same way! But if you’re not delighted, I’ll accept returns within 30 days of purchase, provided the yarn is still in the skein. You are responsible for return postage.

 

What happens if my order goes astray?

Please get in touch via email. If your parcel has gone missing or appears to be being hand delivered by land snails, have no fear - I'll make sure that it arrives!

 

Do you have yarn clubs?

Yes I will...soon! People subscribed to the Yarn Therapy newsletter will be the first to know when a club is opening (sign up below!) 

 

Where does your yarn come from?

Yarn Therapy yarn bases are sourced from both domestic and international farms, mills and suppliers. I only work with businesses who supply superior quality yarns from ethically treated animals, that meet my standard of excellence.

 

Privacy:

I won’t share your personal information with anyone, because that sucks for everyone. Please see Yarn Therapy’s Privacy Policy for all the gory details.

 

Do you provide yarn support for indie designers?

Yes, I love collaborating with new and established designers!

If you have a design idea and think Yarn Therapy yarn would be perfect, please get in  touch with your design proposal. I review each proposal carefully, and will be in touch as soon as possible to discuss.

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